一．项目咨询认证流程Project consultation and certification process

1、工作总体流程

二．项目各阶段说明Description of each stage of the project

顾问按六大阶段二十八个步骤开展IATF16949及其他体系管理项目版品质体系认证顾问工作，以确保对贵公司认证顾问任务及目标的完成，其各阶段的工作内容说明如下：

第一阶段：整体设计阶段

1.组织品质体系总体设计，确定体系结构

我们采取系统工程的方法，分析目前贵公司组织机构特点和各部门的职能，分析目前贵公司资源情况，这个过程如果涉及到与IATF16949及其他体系管理项目标准不符合的地方，我们会向贵公司提出改变部分组织机构的具体建议，根据工艺和过程的复杂性确定品质体系结构的层次，必要时，建议贵公司完善必备的检测手段。总之，体系的建立要力求有效，使企业的各项品质活动步入正轨。

yw永旺彩票2.确定各部门岗位职责

根据标准的要求，公司负责任命一名或数名管理者代表，全面负责贵公司品质体生活费的建立、维持、完善和对外联络工作。我

yw永旺彩票与意识。采取出IATF16949及其他体系管理项目专题墙报的形式，宣传IATF16949及其他体系管理项目知识，灌输品质管理理念。文件起草小组成员由各部门骨干组成负责熟悉IATF16949及其他体系管理项目条文，参加IATF16949及其他体系管理项目文件编写培训，编写相关的程序文件，作业指导文件和品质手册。

yw永旺彩票3.指导制定品质方针和品质目标

IATF16949及其他体系管理项目标准要求管理者正式以文件形式描述其品质方针，确保各级人员都理解品质方针，并坚持贯彻执行，品质方针的制定有必要考虑企业的背景、文化、技术和市场趋向以及最高管理者的长远目标。我们会帮助最高管理都制定出适合企业实际的品质方针，并采取多种方式将此方针贯彻给全体员工，加强员工的品质意识，在品质方针的基础上我们会帮助制定或完善公司总目标和各部门的分目标。

二．Description of each stage of the project

yw永旺彩票The consultant works for IATF16949 and other systems in six stages to ensure the completion of the tasks and objectives of your company. The work contents of each stage are described as follows:

Phase 1: The overall design phase

Overall design of the organization quality system and determine the system structure

We take a systematic engineering approach to analyze the organizational characteristics of your organization and the functions of various departments and your current resources. If this process involves inconsistent with IATF16949 and other system management project standards, we will make specific suggestions to change the organization according to the complexity of the process and process, and improve the necessary testing methods. In short, the establishment of the system should strive to be effective, so that the quality activities of the enterprise on the right track.

Determine the post responsibilities of each department

According to the requirements of the standard, the company is responsible for appointing one or more management representatives, fully responsible for the establishment, maintenance, improvement and external liaison of your quality body living expenses. We guide your company to formulate the distribution of quality responsibilities of various departments, and redivide the previous non-standard quality responsibilities and cross job functions, so that the quality activities are decomposed layer by layer to people, so that everything is managed, everyone has special responsibilities and clear responsibilities.

yw永旺彩票Set up a implementation group

While the company implements IATF16949 and other system management project quality management system, IATF16949 and other system management project implementation team (including publicity and implementation and document drafting group) should be established, and the team should carry out some publicity activities, such as through quality slogan competition. In the form of IATF16949 and other system management projects, publicize the knowledge of IATF16949 and other system management projects, and instill the quality management concept. The document drafting team member is composed of various departments to be familiar with IATF16949 and other system management project provisions, participate in IATF16949 and other system management project document preparation training, prepare relevant program documents, operation guidance documents and quality manuals.

yw永旺彩票Guide to the formulation of quality policies and quality objectives

yw永旺彩票 IATF16949 and other system management project standards require the management to formally describe their quality policies in document form, to ensure that personnel at all levels understand the quality policies and adhere to the implementation. It is necessary for the formulation of quality policies to consider the enterprise background, culture, technology and market trends and the long-term objectives of the top manager. We will help the highest management to formulate the quality policy suitable for the reality of the enterprise, and adopt various ways to implement this policy to all employees, strengthen the quality awareness of employees, on the basis of the quality policy, we will help to formulate or improve the overall goals of the company and the division goals of each department.

第二阶段：标准培训阶段

此阶段为IATF16949及其他体系管理项目标准宣贯阶段，首先我们为贵公司进行IATF16949及其他体系管理项目推行动员，使相关人员了解推行IATF16949及其他体系管理项目的作用、意义和要求，接着我们从贵公司中层以上管理人员着手，按照培训方案，介绍IATF16949及其他体系管理项目标准的来历、组成、实施方案，不同品质保证模式的比较，领导在IATF16949及其他体系管理项目实施过程中的重要作等，并对贵公司建立的品质保证模式做逐条讲解，使得大家理解标准、掌握要点；讲解培训结束前将对受训人员进行考核，加深理解，中层管理人员理解标准后，负责组织向本部门员工宣贯，在全工厂形成一种取证气氛，公司再配合开展墙报宣传、标语宣传以及一些有关的品质竞猜活动，效果会更佳；此阶段我们会加强对IATF16949及其他体系管理项目推行小组人员的额外培训，提高其对标准认识和今后实施的能力，在此阶段为企业推行5S整理整顿活动进行培训，使企业能掌握5S的基本要求，在IATF16949及其他体系管理项目推行同时能有效实施5S管理。

Phase II: Standard training stage

This stage is the standard publicity and implementation stage of IATF16949 and other system management projects, First we mobilize your IATF16949 and other system management projects, Make relevant personnel understand the role, significance and requirements of implementing IATF16949 and other system management projects, Then we start with your middle level management, According to the training program, Introduce the origin, composition and implementation plan of IATF16949 and other system management project standards, Comparison of the different quality assurance modes, Leadership in the implementation of IATF16949 and other system management projects, And explain the quality assurance model established by your company one by one, Make everyone understand the standards, master the key points; The trainees will be assessed before the end of the explanation training, Further understanding, After middle managers understand the standards, Responsible for organizing the employees of the department, Create an atmosphere of evidence collection throughout the factory, The company to cooperate with the wall newspaper propaganda, slogan publicity and some related quality guessing activities, The effect will be better; At this stage we will strengthen additional team training for IATF16949 and other system management projects, Improve its ability to recognize standards and for future implementation, At this stage for the enterprise to carry out 5S sorting and rectification activities for training, To enable businesses to master the basic requirements of 5S, IATF16949 S management is effectively implemented along with IATF16949 and other system management projects.

第三阶段：文件起草及文件培训阶段

一．我们帮助贵公司组成编写小组，我们会对编写文件的所有人员进行一次编写培训，包括编写格式、编写风格、注意事贡、各层次兼容性、文件间的接口兼容性等等，文件要能体现贵公司自己的风格，适合贵公司的实际情况，并且在每个层次文件都保持此风格。

yw永旺彩票我们指导贵公司文件编写小组人员根据贵公司品质体系结构设计要求编写品质体系文件，品质体系文件包括：品质手册、程序文件、工作指示文件在三个层次文件。

yw永旺彩票1)指导程序文件的编写

程序文件是品质手册引用的支持性文件，程序文件要遵循品质手册规定的原则，按照IATF16949及其他体系管理项目标准要求，并依据贵公司实际情况将品质手册中包含的各项品质活动执行过程书面规定到充分的程度，使贵公司按照程序文件书面规定的途径去开展品质控制，能保证贵公司持续的品质保持和改进。

2)指导工作指示文件的编写

yw永旺彩票工作指示文件是程序文件直接引用的支持性文件。要求根据贵公司的产品特点、人员素质、资源条件、管理特点，按需要将每个操作点、控制点、检验点、管理点具体的执行方法、步骤、采用的手段和工具，所要达到的合格标准及所产生的记录等，用书面或其它的可视的方法规定到充分详细的程度、并作为按程序文件规定途径执行到该点时所必须依据的具体操作方法。

yw永旺彩票3)指导品质手册的编写

yw永旺彩票品质手册必须全面覆盖IATF16949及其他体系管理项目标准要求，标准中每一项品质活动在贵公司具体部门支落实，所采取的控制方法能达到标准的要求，品质手册要体现贵公司特点，能充分展现贵公司品质管理的原则方法和控制水平。

当贵公司每个员工按照程序文件规定的正确的工作程序以及工作指示文件规定的正确的工作方法工作，就能确保每项工作的正确性和准确性，进而确保贵公司品质体系的持续有效性。

4)指导体系文件的讨论、修改、审核、批准、发放

yw永旺彩票所有品质体系文件补充和修改完成以后，针对手册或程序中所涉及的部门，我们组织有关人员讨论文件的可行性；根据讨论的结果，我们对文件进行一次集中的修订，并提交最高管理者批准品质手、管理者代表批准程序文件、各部门主管批准本部门产生的作业指导文件，最后由文件控制中心按照相关程序统一发放。

二．文件培训阶段

1.确定培训需求，制定培训计划

文件发行后，为了使其能够顺利推行，各部门应明确本部门培训需求，并将其整理上报主管部门。主管部门编制相应的培训计划，作为整个公司的培训大纲，使文件培训工作得以有序进行。

2.组织品质体系文件培训

yw永旺彩票我们对贵公司骨干人员进行文件实施培训，学习品质休系文件，并进行适当的考核。随着品质体系文件的实施，贵公司所有人员都必须按规定的方法工作，改变原来的一些做法，一开始可能会带来一些不适应或影响了生产进度。如果大家都对新程序了如指掌，实施的进度和效果无疑会好得多，所以实施前的培训是非常关键的，我们一般负责对骨干人员的培训，并组织考试以观察培训效果，直至达到目标，骨干人员便承担了各自部门人员培训的重任。当大家都熟悉地了解了程序，为下一步的实施打下一个良好的基础，品质体系便可进入运行阶段了。

yw永旺彩票3.内部品质审核员培训

贵公司所建立的品质体系，要从内审逐步发现问题，使体系逐步趋于完善，我们会帮助企业培训一些内审员，当然这些人员应该是公司的骨干并了解公司各部门的情况，内审员应具备一定专业知识，并且思维敏捷，精明强干，协调能力和社交能力强，我们会按照国家出版的以国际要求编制的（品质体系内部审核员国家通用教程）实施培训，经考核颁发国内和国外认证机构确认的培训合格证书，他们使成为企业品质体系运行推动的中坚力量。

Phase III: Document drafting and document training stage

One. We help your company form a writing team, we will conduct a writing training for all staff, including format, style, attention, compatibility, interface compatibility, etc. Documents should reflect your own style, suit the actual situation of your company, and maintain this style at each level.

yw永旺彩票We guide your document preparation team to prepare quality system documents according to the requirements of your quality system design, including: quality manual, procedure documents and work instruction documents in three level documents.

Guide to the preparation of the program files

Procedure documents are supporting documents quoted in the quality manual, which should follow the principles of the quality manual, according to IATF16949 and other system management standards, and the execution of quality activities contained in the quality manual, so that you can conduct the quality control through the written ways specified in the procedure documents to ensure your continuous quality maintenance and improvement.

Guide the writing of the work instructions files

yw永旺彩票The work indicator file is a supporting file directly referenced by the program file. According to the product characteristics, personnel quality, resource conditions, management characteristics, each operation point, control point, inspection point, steps, means and tools, qualified standards and records, specified in written or other visual methods, and serve as the specific operation method to the point as specified in the procedure documents.

yw永旺彩票Guide to the preparation of the quality manual

 The quality manual must fully cover the standard requirements of IATF16949 and other system management projects. Each quality activity in the standard shall be implemented in the specific department of your company. The control method adopted can meet the requirements of the standard. The quality manual should reflect the characteristics of your company and fully show the principles, methods and control level of your quality management.

When each employee of your company works under the correct working procedures specified in the process documents, it can ensure the correctness and accuracy of each work, and then ensure the continuous effectiveness of your quality system.

Guide the discussion, modification, review, approval and distribution of the system documents

After the supplement and modification of all quality system documents, we organize relevant personnel to discuss the feasibility of the documents in the manual or the procedure, and submit the documents to the quality manager for approval of the management representative, the operation guidance documents produced by the department supervisor, and the document control center in accordance with the relevant procedures.

Second. Document training stage

yw永旺彩票Identify the training requirements, and develop the training plans

yw永旺彩票After the issuance of the document, in order to make its smooth implementation, all departments should clarify the training needs of the department and report them to the competent department. The competent department shall prepare the corresponding training plan as the training outline of the whole company to conduct the document training in an orderly manner.

Organize the quality system document training

第四阶段：文件推行阶段

1.组织IATF16949及其他体系管理项目动员大会

在品质体系文件全面推行前，贵公司应组织召开IATF16949及其他体系管理项目实施动员大会，宣布IATF16949及其他体系管理项目品质体系文件全面进入运行，使相关人员能了解品质体系文件实施的要求，并要求各部门主管在大会上述职，表明积极推行的态度，造成全面推行的声势。

yw永旺彩票2.指导品质体系的运行和完善

yw永旺彩票一个初建立的品质体系必须通过运行进行不断的完善，才可趋于成熟。运行的过程便是对文件的有效性和可行性的一种检验，也是现实品质活动的指导。在运行过程中，我们会根据品质体系文件规定的产品标识，区域摆放定置管理的要求，指导公司进行5S整顿整理的推行，我们会用较多的时间帮助贵公司发现并解决运行中出现的问题，帮助贵公司尽快纠正内部品质体系审核中发现的不合格项，指导贵公司进行管理评审，并帮助贵公司落实管理评审中提出的纠正措施，需要时可能要修改文件或实施力度不够需要领导都采取有效的措施。

yw永旺彩票3.组织三次内部品质审核

yw永旺彩票在品质体系运行一至两个月左右，我们会率先帮助企业进行一次内审，在内审中邀请贵公司的内审员旁听，以便他们今后能独立开展审核工作，我们会制定审核计划，开展现场审核。对内审发现的不合格项，会书面开具体不合格报告，经确认分发各部门，并向贵公司领导呈交内审总结报告，第一次内审完成一个月后，在我们指导下，以贵公司内审员为主再组织一次内审，继续纠正和检讨审核中发现的不合格项，在正式审核前半个月内，要由我公司顾问师和贵公司内审员一起做第三次内审，进行取证前的最后冲刺，而今后贵公司要根据实际情况要求内审员做出内审计划，不断开展内审工作。

Phase 4: Document implementation stage

Organize mobilization meetings for IATF16949 and other system management projects

Before the full implementation of quality system documents, your company should organize the implementation mobilization meeting of IATF16949 and other system management projects, announce the quality system documents of IATF16949 and other system management projects, so that relevant personnel can understand the implementation requirements of quality system documents, and ask all department directors to hold the above-mentioned positions at the conference, show the positive attitude of implementation and cause the comprehensive implementation.

yw永旺彩票Guide the operation and improvement of the quality system

A newly established quality system must be continuously improved through operation to become mature. The operation process is a test of the effectiveness and feasibility of the document, and also the guidance of real quality activities. During the operation, we will guide the company to implement 5S rectification according to the product identification specified in the quality system documents. We will help you to find and solve the problems in the internal quality system audit as soon as possible, guide your management review, and help you to implement the corrective measures proposed in the management review, or take effective measures.

yw永旺彩票Organize three internal quality audits

yw永旺彩票In the quality system operation for about one to two months, we will take the lead in helping enterprises conduct an internal audit, and invite your internal auditors to audit, so that they can carry out the audit work independently in the future. We will formulate an audit plan and carry out on-site audit. The unqualified items found in the internal audit will open a specific unqualified report, and submit the internal audit summary report to the leaders of your company. One month after the completion of the first internal examination, the company will organize the internal audit, continue to correct and review the unqualified items, and require the internal auditors to make the internal audit plan according to the actual situation.

第五阶段：质量体系认证阶段

1.选择认证公司

我们可以提供所有认证公司的有关背景资料和信息，供贵公司选择，我们会根据贵公司的行业特点和要求，从贵公司的立场出发，帮助选择最适合贵公司的认证公司。

2.协助提交认证申请

yw永旺彩票因贵公司以前较少接触认证机构，不熟悉他们的运作程序和习惯做法，为避免延误时间，我们可帮助企业提交认证申请，并负责办理申请书、提交品质手册及程序文件、处理和认证机构来往的文件，帮助确定审核时的安排。

3.预评审进行

yw永旺彩票一个体系运行一定阶段，品质记录也积累到一定程度，为验证申请认证的成熟性，我们会邀请有关认证公司帮助贵公司组织一次认证前预审核，作为模拟认证审核，我们会根据为贵公司揭供认证的认证机构的风格来确定预审重点，因为我们和世界知名认证机构都有密切的合作关系和配合，预审中提出的所有不符合项都应该按期纠正，以避免影响整个取证的进度。

4.组织认证前培训

yw永旺彩票我们对陪同小组和应急小组人员进行必要的培训，讲解认证的范例，列出评审安排表，以及陪同小组注意事项，回答审核员问题的技巧。还会根据我们的经验列出审核员经常问到的问题、企业常见的不符合项等，成立应急小组是非常必要的，对于审核员提出的不合格可以当场纠正的，应急小组一定要马上采取措施，在审核结束前把纠正的证据提交给审核员，使审核员对贵公司品质体系运行的有效性留下深刻印象。

5.参观正式审核

yw永旺彩票为使贵公司了解正式审核的整个程序，同时避免正式审核时的过分紧张和不适应，我们可安排贵公司人员参观其它公司的正式审核，这样的机会非常难得，贵公司人员可以了解认证公司的审核方式和习惯，学习审核时的应对方式和应急方法，体验正式审核的场面和气氛，为正式审核取得宝贵经验。

6.通过正式认证审核

yw永旺彩票现场审核时，我们会加入迎审小组同贵公司一道迎接审核，为贵公司保驾护航。如果企业做得好，全体人员都应该建立信心，面对审核不紧张，不做假，对审核员提出的问题记录下来，我们共同研究纠正措施，力争在最适时间内纠正。

Phase 5: the quality system certification stage

yw永旺彩票Select a certification company

We can provide background information and information about all the certified companies to choose from and we will help select the best certified company from your position based on the characteristics and requirements of your industry.

Assist in submitting a certification application

Because you have had less contact with the certification agencies and are not familiar with their operating procedures and customary practices, to avoid delay, we can help the enterprise to submit certification applications and be responsible for handling applications, submitting quality manuals and procedure documents, processing and documents from the certification agencies to help determine the arrangement of the audit time.

Pre-review is conducted

A system operation at a certain stage, quality records are accumulated, to verify the maturity of the certification, we will invite the relevant certification company to help you organize a pre-certification, as a simulation certification audit, we will determine the focus of the style of the certification institutions to your company, because we have close cooperation and cooperation with the world-renowned certification institutions and cooperation, all non-conformance should be corrected on schedule, to avoid affecting the whole certification process of the evidence.

yw永旺彩票Organize the pre-certification training

yw永旺彩票We conduct the necessary training for the accompanying team and the emergency team, explain the examples of certification, list the review schedule, and provide the skills to answer the auditor's questions. Also according to our experience to list the auditors often asked questions, common nonconformities, etc., it is very necessary to set up an emergency team, for the auditor can be corrected on the spot, the emergency team must immediately take measures to submit the corrected evidence to the auditor before the audit, so that the auditor on the effectiveness of the company of your quality system operation.

Visit the official review

 In order to understand the whole procedure of the formal review and avoid excessive tension and discomfort during the formal review, we can arrange your personnel to visit the formal review of other companies. You can understand the review methods and habits of the certification company, learn the way and response and emergency methods, experience the scene and atmosphere of formal review, and obtain valuable experience for the formal review.

Pass the formal certification approval

yw永旺彩票During the on-site audit, we will join the welcome review team and your company to meet the audit and escort your company. If the enterprise does a good job, all the personnel should build confidence, in the face of the audit, do not leave, record the problems raised by the auditors, we jointly study corrective measures, and strive to correct within the most appropriate time.

第六阶段：体系维持阶段

1.不符合事项纠正

正式审核时发现的不符合项，认证公司给予我们一个月左右的时间进行纠正，顾问师会跃进这项工作，采用最佳的方法尽快将不符合项结案，使贵公司在最短时间内取得IATF16949及其他体系管理项目证书。

2.认证机构颁发证书

通过审核后，贵公司将被纳入认证机构的认证名录，认证机构将给贵公司颁发国际认可的IATF16949及其他体系管理项目品质体系认证证书。贵公司在宣传中可以使用认证公司的标志，同时接受认证机构的监督审核。

3.跟踪审核

yw永旺彩票审核通过后，认证机构将每六个月（或一年）对贵公司进行一次复审，只要贵公司按照顾问师的要求对品质体系抓不懈，就可以达到持续改进，不断提高的目的。

4.三年换证

根据认证公司的要求，IATF16949及其他体系管理项目认证证书三年换证一次，届时如果需要，您可与我们联络，我们会为您提供满意的服务。

Phase 6: System maintenance stage

Correction of nonconformity matters

For the nonconformities found during the formal audit, the certification company gives us about a month to correct, and the consultant will leap into the work and adopt the best method to close the nonconformities as soon as possible, so you can obtain the IATF16949 and other system management project certificate in the shortest time.

yw永旺彩票The certification authority issues a certificate

yw永旺彩票After passing the review, you will be included in the certification list of the Certification Authority, which will issue you an internationally recognized quality system certification certificate for IATF16949 and other system management projects. You can use the certification company logo in your publicity and be supervised by the certification authority.

Track the audit

After passing the audit, the certification agency will review your company every six months (or one year), as long as you unremittingly grasp the quality system according to the requirements of the consultant, you can achieve the purpose of continuous improvement and continuous improvement.

yw永旺彩票Three years of certificate replacement

According to the requirements of the certification company, IATF16949 and other systems management projects are certified once annually. If required, you can contact us and we will provide you with a satisfactory