何为ISO9001质量管理体系?

实施ISO9001质量体系能提升企业形象保住客户最基本的定海神针,维持客户的满意度,产品或服务必须满足客户的要求：The implementation of ISO9001 quality system can improve the corporate image, keep the most basic sea god needle of customers, and maintain customer satisfaction. Products or services must meet customer requirements:

一、ISO9001是ISO9000族标准所包括的一组质量管理体系核心标准之一。ISO9000族标准是国际标准化组织（ISO）在1994年提出的概念，是指“由ISO/Tc176（国际标准化组织质量管理和质量保证技术委员会）制定的国际标准。1、 ISO9001 is one of the core standards of quality management system included in ISO9000 family standards. ISO9000 family of standards is a concept put forward by the international organization for Standardization (ISO) in 1994. It refers to the international standards formulated by ISO / TC176 (quality management and quality assurance technical committee of the international organization for Standardization).

ISO9001用于证实组织具有提供满足顾客要求和适用法规要求的产品的能力，目的在于增进顾客满意。随着商品经济的不断扩大和日益国际化，为提高产品的信誉、减少重复检验、削弱和消除贸易技术壁垒、维护生产者、经销者、用户和消费者各方权益,这个第三认证方不受产销双方经济利益支配，公证、科学，是各国对产品和企业进行质量评价和监督的通行证；作为顾客对供方质量体系审核的依据；企业有满足其订购产品技术要求的能力。ISO9001 is used to prove that the organization has the ability to provide products that meet customer requirements and applicable regulatory requirements, with the purpose of improving customer satisfaction. With the continuous expansion and internationalization of the commodity economy, in order to improve the reputation of products, reduce repeated inspection, weaken and eliminate technical barriers to trade, and safeguard the rights and interests of producers, distributors, users and consumers, this third certification party is not supported by the economic interests of both production and marketing. It is notarized and scientific. It is a pass for countries to evaluate and supervise the quality of products and enterprises; As the basis for customers to audit the supplier's quality system; The enterprise has the ability to meet the technical requirements of its ordered products.

凡是通过认证的企业，在各项管理系统整合上已达到了国际标准，表明企业能持续稳定地向顾客提供预期和满意的合格产品。站在消费者的角度，公司以顾客为中心，能满足顾客需求，达到顾客满意，不诱导消费者。All certified enterprises have reached international standards in the integration of various management systems, indicating that the enterprise can continuously and stably provide customers with expected and satisfactory qualified products. From the perspective of consumers, the company takes customers as the center, can meet customer needs, achieve customer satisfaction, and does not induce consumers.

二、ISO9001质量管理体系认证的意义：

二、Significance of ISO9001 quality management system certification:
1、强化品质管理，提高企业效益。1, strengthens quality management and improves enterprise efficiency.
2、增强客户信心，扩大市场份额，在产品品质竞争中永远立于不败之地。2, enhances customer confidence, expands market share, and remains invincible in product quality competition.
3、提高全员质量意识，改善企业文化。3, improves the quality awareness of all the staff and improves the corporate culture.

4、第三方认证，提供最广泛的认可，节省了第二方审核的精力和费用。4, third-party certification provides the widest recognition and saves the energy and cost of the second party audit.

5、有效地避免产品责任。5, effectively avoids product responsibility.
6、获得了国际贸易"通行证"，消除了国际贸易壁垒。6, was granted an international trade "pass" to eliminate international trade barriers.
7、法律责任减免：如更容易的许可，更少的检查以及简化的报告要求等。7, legal liability relief: such as easier licensing, fewer inspections, and simplified reporting requirements.
yw永旺彩票8、公众形象及社会关系，为消费者选择提供信心。ISO9001提供了可靠的架构,以系统化的方法来管理业务流程(组织的活动),并将"以客户为中心”的理念贯穿到标准的每一个要素中去,使产品或服务可持续地符台客户的期望,同时也意味着我们拥有持续满意的客户。ISO9001质量管理体系实施的第一步识别并确定企业所需的过程以三大过程;COP、MOP、SOP进行展开风险分析并以七项质量管理原则为导向。8, public image and social relations provide confidence in consumer choice.ISO9001 provides a reliable architecture to systematically manage business processes (organizational activities) and incorporate a "customer-centric" philosophy into every element of the standard, making the product or service sustainable to platform customer expectations, and also means that we have consistently satisfied customers.The first step in the implementation of ISO9001 quality management system is to identify and identify the processes required by the enterprise in three major processes; COP, MOP, SOP conducts risk analysis and oriented by seven quality management principles.

采用了P(筛划,D实施C检查),A(改进)的过程管理模式,提高了环境管理体系等其它标准的兼容性,为建立其他管理体系The process management mode of P (Screening, D implements C inspection) and A(improvement) is adopted to improve the compatibility of other standards such as environmental management system, and to establish other management systems

ISO  9001：2015质量管理体系内审员

ISO 9001:2015 internal auditor of quality management system

课程概述Course overview

本课程时长为3天。This course lasts for 3 days.

yw永旺彩票ISO 9001:2015新版标准发布后，内部质量审核员的升级是企业成功推行ISO 9001:2015质量管理体系改版的关键之一。本课程是为组织培养高质量企业的内部审核员，确保组织内部及供应链所开展的质量管理体系审核的有效性和效率，以及坚持审核的客观性、独立性和系统方法及体系持续改进而开设的。

通过培训的内审员在开展组织内部审核工作的同时，还能完善本组织建立的质量管理体系，对改进产品质量、过程质量、体系质量起推动和促进作用，与此同时融会贯通ISO 9001:2015标准及掌握企业内部审核的流程及技巧，为企业推动ISO 9001:2015体系改版升级提供最佳助力。After the release of the new version of ISO 9001:2015, the upgrading of internal quality auditors is one of the keys for enterprises to successfully implement the revision of ISO 9001:2015 quality management system. This course is designed to organize and train internal auditors of high-quality enterprises, ensure the effectiveness and efficiency of quality management system audit carried out within the organization and supply chain, and adhere to the objectivity and independence of audit and the continuous improvement of system methods and systems.

课程收益Course revenue

yw永旺彩票· 熟练应用ISO 9001:2015质量管理体系相关标准，建立符合国际标准的ISO 9001:2015质量管理体系

· 获得组织内部审核如何组织、策划、实施、报告和改进的知识和技能

· 熟悉审核方法、流程和技巧，提高企业质量管理水平，协助组织决策层完成组织发展目标

yw永旺彩票· 了解有效开展审核应注意的问题，掌握ISO 9001:2015过程方法在审核过程中的应用

yw永旺彩票· 帮助企业进行ISO 9001:2015质量管理体系持续改进和提升

yw永旺彩票· 为提升自己的能力和有效开展公司内部、外部审核做好必要准备

· Proftly apply relevant quality management standards of ISO 9001:2015 management system and establish ISO 9001:2015 quality management system conforming to international standards

· Get tain knowledge and skills of how to organize, planning, implementing, reporting and improvement

· Familiar with the audit methods, processes and skills, improve the quality management level of enterprises, and assist the organization decision-making layer to complete the organization development goals

· Understand the problems of effective audit development, and master the application of ISO 9001:2015 process method in the audit process

· Help enterprises to continuously improve and improve the ISO 9001:2015 quality management system

· Make necessary preparations to improve your ability and effectively carry out the internal and external audit of the company

课程对象Course object

· 企业经理及管理人员

· 负责组织内部质量管理体系审核组织、策划和管理的人员

· 致力于组织内部质量管理体系审核的人员

· 组织内建立或管理ISO 9001:2015体系或从事第二方审核的人员

· 为加深了解体系、计划进一步改善质量管理体系的人员

· 有志于从事质量管理工作的人员

· Enterprise Manager and managers

· Personnel responsible for organizing, planning and management of internal quality management system audit

· Personnel committed to organizing internal quality management system audits

· Personnel who establish or manage the ISO 9001:2015 system or engage in second party audit within the organization

· In order to deepen the understanding of the system, and plan to further improve the quality management system of the personnel

· Personnel interested in quality management work

课程大纲Syllabus

· ISO及ISO 9000系列标准简介

yw永旺彩票· ISO 9001:2015标准修订的背景与原则

yw永旺彩票· 七大质量管理原则理解与应用

· ISO 9001:2015标准条款讲解

yw永旺彩票   1、范围

yw永旺彩票   2、引用标准

yw永旺彩票   3、术语和定义

   4、组织环境

   5、领导力

yw永旺彩票   6、策划

yw永旺彩票   7、支持

   8、运行

   9、绩效评价

   10、改进

· ISO 9001:2015版质量管理体系文件的结构和要求

yw永旺彩票· 审核的一般顺序及概念

· 内审计划和检查表的编写

· 首次会议与注意事项

· 现场审核基本技巧

· 不符合事项报告与末次会议

· 审核报告编写与验证

yw永旺彩票· 案例分析